071 899 6315 :anesh@atbusinesssolutions.co.za

Terms and Conditions

TERMS and CONDITIONS

About us

K2015188575 (South Africa) Pty Ltd trading as AT Business Solutions is a provider quality electronic and digital products to business and individuals.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

General Terms of warranty:

Except as expressly set forth in this limited warranty, AT Business Solutions makes no other warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose. AT Business Solutions expressly disclaims all warranties not stated within the terms of our limited warranty.

AT Business Solutions warrants that the hardware product and all internal components of the product that you have purchased from AT Business Solutions are free from defects in materials and workmanship under normal use during the limited warranty period. The limited warranty period starts on the date of order and valid for the period relevant to the product purchased.

AT Business Solutions does not warrant that the operation of this product will be uninterrupted or error free. AT Business Solutions is not responsible for any loss or damage that occurs, and it is the users’  responsibly to ensure the periodic servicing and backup of your product and its data.

This limited warranty does not apply to expendable parts. This limited warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective as a result of (A) accident, misuse, abuse, problems as a result of electrical power or other external causes, (B) by usage outside of normal usage parameters as stated by the respective manufacturer, (C) by service or modification by anyone who is not an authorized agent for the product.

The warranty does not extend to (A) Operating system software, even if preloaded (B) Application software, even if preloaded.

Workshop terms and conditions:

AT Business Solutions gives free quotations on all repairs, no quote rejection fees are applicable. Please allow on all jobs booked in, 1(one) to 4(four) working days for any feedback or a quotation.

R500.00 Excluding VAT priority fee is applicable on all urgent jobs which require a jump to the front of the queue. Repair warranties are immediately void should the product be tampered with in any way or if there are signs of physical damage. No warranties are applicable on software related repairs. AT Business Solutions will not be held liable for any loss of data. Warranties start on the date of invoice and not on the date of collection. AT Business Solutions reserve the right to sell any equipment after 90(ninety) days to defray costs.

Warranty periods:

All used and refurbished equipment is supplied with a 3 months warranty on the physical unit, and a 2 day DOA (dead on arrival) warranty on all batteries.

All new equipment is supplied with a manufactures warranty unless otherwise stated.

Warranty Terms:

Where stated Manufactures warranty, this will imply that the warranty is held by the respective manufacturer for a period, no more or no less than that which is stated on the original sales invoice and subject to the terms and conditions of the respective manufacturer.

Where stated used/refurbished warranty, this will imply that the warranty is held by AT Business Solutions and the subject to the following terms:

The limited warranty term will start on the date of the original sales order, as further described in the following text.

This limited warranty does not cover damage due to external causes, as stated in the general terms above. During the warranty period AT Business Solutions will repair or replace products covered under this limited warranty that are returned to a AT Business Solutions facility. AT Business Solutions reserves the right to refund the customer, less costs incurred, for the product should the terms of warranty not be able to be carried out.

AT Business Solutions owns all parts removed from repaired products. If AT Business Solutions repairs or replaces a product, its limited warranty term is not extended.

Initiation of a warranty claim:

In the event of a warranty claim where the warranty is a Manufactures warranty, you have the option of submitting your product direct to the manufacturer, or via an accredited agent, or via AT Business Solutions.

In the event of a warranty claim where the warranty is held by AT Business Solutions, the product must be returned to a AT Business Solutions facility or agent for the warranty to be carried out.

You must ship the product(s) to AT Business Solutions in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. AT Business Solutions will ship the repaired or replacement products to you at your expense, only if and when all payments have been met.

No assurances are made as to the turn around times in performing a warranty claim. We expressly deny all responsibility related to all claims future and present made as a result of any work been carries our under warranty.

Your warranty claim will only be considered when you produce an original sales invoice. Kindly note that warranties are not transferable.

NOTE: Before you ship the product(s) to AT Business Solutions, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. AT Business Solutions does not accept liability for lost data or software.

Technical Support:

Upon dispatch of any product purchased from AT Business Solutions, the ownership is passed from AT Business Solutions to the client. All technical responsibilities are transferred with the transfer of ownership.

AT Business Solutions reserves the right to withhold technical support for any reason whatsoever. AT Business Solutions reserves the right to withhold services and product as a result of any payment dispute.

Any additional expenses incurred in this process such as travel, freight, third party, etc will be billed out on a cost plus 20% (twenty percent) basis.

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 8:00am.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for sourcing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence AT Business Solutions will contact you via email and provide a revised shipping schedule.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Gaming Equipment (Laptop and PC)

It is the responsibility of the purchaser to understand the requirements of their gaming needs before purchase is made. AT Business Solutions will not be held liable for any incorrect purchases.

Shipping

Door to Door

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/returns Policy 

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 7 calendar days accompanied by invoice. Any returned items will be at the cost of the purchaser.

Any out of box defects will be dealt with directly with the manufacturer covered by warranty.

Disclosure of outlet country at time of payment

A 0110.cdr

Pricing

All transactions will be processed in South African Rands (ZAR).

AT Business Solutions endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

AT Business Solutions reserves the right to change pricing at any time without prior notice.

Should AT Business Solutions reduce its price on any shipped products within 7 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 7 days of shipment.

Payment Processing

All online payments are processed by 3rd party secure payment gateway that ensures security and peace of mine. You have the option to pay via MasterCard or VISA credit cards as well as secure EFT via www.payfast.co.za. All major banks are accepted.

Security Policy

All payments are processed by Payfast payment gateway, you can view their Terms and Conditions and Security Policy at https://www.payfast.co.za/privacy-policy/

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to AT Business Solutions and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by AT Business Solutions for any civil action or any legal action deemed necessary against me.

Terms & Conditions

Domains and Web Hosting

  1. Introduction
  2. 1.1 In addition to the General Terms, these terms and conditions govern the use of the AT Business Solutions domain registration and hosting services. By contracting with AT Business Solutions for the services a Client will be lawfully regarded as having agreed to their use of the services specified being governed by this Agreement.
  3. Domain Registration
  4. 2.1 AT Business Solutions registers domains on the Internet through the relevant governing bodies and hosts websites and related material on the AT Business Solutions server(s) on behalf of Clients. These terms and conditions apply to the use and registration of domain names and the web hosting services offered by AT Business Solutions.
  5. 2.2 AT Business Solutions registers domains through approved Domain Registrars, such as OpenSRS (for gTLDs). AT Business Solutions may, at its discretion use other approved entities for registration, but in general may limit domains offered based on availability from the registrar concerned.
  6. 2.3 AT Business Solutions’s hosting and free registration is sold as a bundled package and cannot be separated, i.e. AT Business Solutions will not pay for registration if it is not combined with any of their hosting products.
  7. 2.4 The Client will be bound by the terms and conditions of the relevant domain name space (e.g. .com or .co.za) under which any domain name registered on its behalf falls, and should become familiar with them. AT Business Solutions may post links to these terms and conditions on the AT Business Solutions Website purely as a convenience to the Client.
  8. 2.5 Where AT Business Solutions is acting as a registrar or reseller in registering a domain name for the Client, the Client may be required to agree to further terms. AT Business Solutions will provide the Client with a link to these terms, which are incorporated into this Agreement by reference.
  9. 2.6 AT Business Solutions will strive to ensure that registration and subsequent DNS propagation is effected in the shortest period of time. However, AT Business Solutions cannot be held liable for any delays that may accompany the registration of domains. Initial Setup fees are non-refundable. Domain Name Registration fees constitute a once-off payment subject to certain renewal charges.
  10. Free Domain Registration
  11. 3.1 Domain registration may be offered free of charge with Hosting products, depending on the nature and type of TLD (Top Level Domain). This offer is based on the assumption that the domain (and site content) will be hosted with AT Business Solutions for a reasonable period. AT Business Solutions reserves the right to, at their discretion, charge a parking fee where a minimum period (3 months) has not been observed on the Hosting product before downgrading to a Parking product. The fee will depend on the type of domain and applicable administration fees. Waiving such fees will be entirely at AT Business Solutions’s sole discretion.
  12. 3.2 AT Business Solutions reserves the right to charge a domain registration fee (in arrears) for any domain name which is registered as a FREE domain with a hosting package that is cancelled (or the domain is transferred) within 6 months of sign up. Such fee(s) will be invoiced exclusively at AT Business Solutions’s discretion, and no leniency extended to Clients on previous occasions will in any way prejudice AT Business Solutions’s right to enforce this clause. Such fees must be settled before any domain transfer can be effected with the applicable registrar.
  13. 3.3 AT Business Solutions will not tolerate any abuse of their free registration policy. Any such abuse will result in the immediate termination of accounts concerned and Service Agreement, as well as possible further action to recover applicable costs from the Client.
  14. 3.4 AT Business Solutions only offers Free Domain registration for “.co.za” domains with new hosting package signups, or Domain Parking offered as a “Free Gift” in ClientZone. Other TLDs or gTLDs are not included in the Free Domain Registration offer. AT Business Solutions will register domains as per the clauses above, but will not be responsible for any further costs in relation to the domain, such as Annual Renewal Fees, Redemption fees or any other fees which may become payable in respect of domain ownership. Clients are exclusively responsible for such fees, and AT Business Solutions will not enter into any disputes resulting from non-payment. Should such domains be automatically renewed, Clients will be billed for such renewal without exception. Clients not wanting to continue with a specific domain must ensure that cancellation is effected before any such renewal is actioned by AT Business Solutions with the registrar concerned.
  15. Domain Transfer

4.1 AT Business Solutions will transfer existing (registered) domains from existing hosting providers to AT Business Solutions’s DNS and web servers. Upon requesting the transfer, and accepting the relevant Service Terms, the Client explicitly agrees that it has the authority to do so, being the registrant of the domain in question, or having been nominated as an agent of the registrant. The Client thereby indemnifies AT Business Solutions from any disputes regarding ownership of the domain and any claims as a result thereof.

  1. Cancellation

5.1 Cancellation will be dealt with as per the General Terms.

5.2 Cancellation, by the Client or AT Business Solutions, will result in any data being permanently removed from AT Business Solutions’s servers. Clients are solely responsible for ensuring that backups are made of web content and email data, or any other data stored on their hosting space. AT Business Solutions will not be liable for loss of data, or be obliged to provide any such data once the hosting contract term has expired. Any backups made by AT Business Solutions will be made for legal purposes and not for data retention purposes and will not necessarily be made available to Clients on request.

  1. Payment and Payment Terms

6.1 Payment will be dealt with as per the General Terms.

6.2 In the case of a website being suspended due to non-payment a reconnection fee will be payable before the website is unsuspended. An additional waiting period of up to 72 hours may be imposed in the case of multiple payment bounces.

  1. Liability for Registration and Use of Domain Names

7.1 AT Business Solutions has not and does not conduct pre-registration searches in respect of the Client’s use and registration of its selected Domain Name/s and is therefore not obliged to either advise the Domain Name client about possible conflicting third party rights or to take steps to ensure against possible disputes concerning a third party’s intellectual property or other rights.

7.2 AT Business Solutions reserves the right to disclose pertinent information to Registrars for public disclosure as per the Terms and Conditions of the Registrar. AT Business Solutions will not be held liable for any claims of infringement of privacy by fulfilling such registration conditions.

7.3 This forms a regulatory requirement by the registrar, and there a Service Agreement requirement to the Client.

7.4 The Client indemnifies AT Business Solutions by warranting that the use or registration of the Domain Name by a Client does not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, tradename, company name, close corporation name, copyright nor any other intellectual property right, and that Client has the right to use the Domain Name as requested.

7.5 AT Business Solutions cannot act as an arbiter of disputes arising out of the registration and use of Domain Names. At the same time, Clients acknowledge that AT Business Solutions may be presented with evidence that a Domain Name registered by a Client violates the rights of a third party. In such instance AT Business Solutions shall be allowed to provide a complainant with the Client’s name and address and all further communication will exclude AT Business Solutions and AT Business Solutions will have no further obligations to the Client. In such instance the Client shall be entitled to continue using the Domain Name registered for the Client by AT Business Solutions until a court or other body with jurisdiction directs otherwise.

  1. Registrant Contact Details for co.za, net.za, web.za and org.za

The ZACR policy indicates that the registrant contact details has to be updated to the legitimate beneficiary of the domain which would be the domain owner and not the reseller.

8.1 The registrant, being the legitimate beneficiary of the domain name service, is accurately identified on the domain name record (full legal name); and

8.2 The registrant’s designated email address is accurately identified on the domain name record where prescribed.

  1. Hosting Services

9.1 AT Business Solutions does NOT provide SMTP mail services by default with shared hosting packages.

9.2 AT Business Solutions reserves the right to suggest suitable alternatives to the Client and / or charge for excessive traffic or system resources as it deems necessary, at its sole discretion. Excessive traffic or use of system resources will be determined as set out in the Acceptable Use Policy.

9.3 AT Business Solutions reserves the right to move a website between web servers and Internet backbones, both within South Africa and internationally as it deems necessary. If a Client moves in excess of their monthly web traffic allocation, then the Client will be contacted and various options will be presented.

9.4 AT Business Solutions reserves the right (but does not assume any obligation) to inspect the contents of data that the Client transmits, receives or stores on an AT Business Solutions Server to ensure compliance with this Agreement, AT Business Solutions’s AUP, or any applicable laws regulations or codes of practice.

9.5 The Client must immediately and adequately respond to a denial of service attack (DOS / DDOS).  If the Client’s facilities are targeted by a DOS attack that affects other network users, the Client’s Service will be suspended.

  1. Backups

10.1 Clients are solely responsible for backing up their data and AT Business Solutions strongly encourages ALL Hosting Clients to do so as frequently and completely as possible. AT Business Solutions will not be liable for any data loss or any other losses or damages related to backups or data recovery without exception.

10.2 AT Business Solutions may, in some instances, offer a separate backup service in conjunction with dedicated hosting, and will make such backups available to Clients on request as and when they are available. However, AT Business Solutions does not warrant or guarantee the availability, completeness or “up to date” status of such backups.

10.3 Clients are ultimately responsible for their own data, and AT Business Solutions strongly encourages such Clients to continue to make their own backups as frequently and completely as possible to ensure that they have recourse in the event of any failure.

10.4 AT Business Solutions also cannot guarantee the condition or fitness of any backups provided. Such backups are provided “as is” and are used at the Client’s own risk and discretion – whether restored by AT Business Solutions by instruction from Clients or by Clients themselves.

10.5 AT Business Solutions will not be liable for any losses or damages relating to any incidents arising out of such backups being provided (or not provided) to Clients on request.

  1. Dedicated Servers

11.1 AT Business Solutions provides servers to Clients for the purposes of their hosting needs. However ownership of physical hardware rests solely with AT Business Solutions at all times. Clients may not make any claim to hardware deployed for their hosting, and may not have access to AT Business Solutions property, hardware or hosting infrastructure (such as data centres) without prior consent, which must be obtained by written application with a minimum of 24 hours notice. AT Business Solutions, at its discretion, may refuse such requests within reason.

  1. Cloud Hosting

12.1 AT Business Solutions reserves the right to manage the cloud environment at its discretion for the overall benefit of cloud hosted Clients. Any virtual machine which AT Business Solutions deems at its sole discretion to have a negative effect on the environment may be powered down or suspended.

12.2 AT Business Solutions deploys all new Cloud Servers with HyperV tools (VMadditions, LIS) pre-loaded. VMadditions is integral to the smooth running of virtual servers, including managing resources and smooth and safe rebooting. VMadditions must be running at all times, as shutting it down will severely affect the performance of the server, and efficiency of the core controllers i.e. affecting other clients’ virtual servers.

12.3 AT Business Solutions strictly forbids the creation of nested VM’s, or virtual instances within a virtual server. This severely degrades overall performance and will be treated as a violation of AT Business Solutions’s AUP and Terms & Conditions (contrary to the intended use of the product).

12.4 AT Business Solutions also strictly forbids any misuse of shared or cloud resources, such as Ram Disks (use RAM memory as storage disk space), which abuses resources and compromises the integrity of the cloud environment.

12.5 AT Business Solutions may also, at its discretion, restrict server to limited IOPS (Input Output Operations Per Second) where a Client’s use of available virtual resources is negatively affecting the overall environment.

12.6 AT Business Solutions reserves the right to move a Cloud server between our virtual environments and Internet backbones, both within South Africa and internationally as it deems necessary.

  1. 100% Website Uptime Guarantee

13.1 AT Business Solutions guarantees that its hosting services will attain 100% availability, subject to the following.

13.2 The 100% website uptime guarantee is applicable only if the web server on which a Client’s  web hosting service resides crashes or goes down at an unscheduled time. This guarantee is not valid if there is any network problem between the Client and the web server which prevents the Client from seeing the web server, for instance. If the Client’s ISP’s link to the respective data centre goes down or is faulty, but the web server AT Business Solutions hosts is still up, AT Business Solutions is not responsible for the Client not being able to reach their website.

13.3 AT Business Solutions is not responsible if any third party operated network or service experiences problems and outages (i.e. all network infrastructure and links, Client’s internet connection, firewall service managed by external parties). If the applicable web server is up and running at all times then the website will be deemed to have achieved 100% uptime.

13.4 The 100% uptime guarantee does not apply to any scheduled downtime for maintenance of any of the AT Business Solutions web servers. If there is scheduled maintenance to be done the Client will be notified at least 24 hours in advance. The scheduled maintenance will always be done after hours (based on Central African Time (CAT)) and the web server downtime will be kept to a minimum.

13.5 The 100% uptime guarantee does not apply if AT Business Solutions suspends the Client’s Service as allowed in terms of this Agreement.

13.6 Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.

13.7 Disputes arising out of the Uptime Guarantee must be submitted in writing and claims may not exceed fees paid (either monthly or on a pro-rata basis) to AT Business Solutions for services not received during downtime. No direct or indirect losses or damages resulting from downtime may be claimed. Service Level commitments will also be taken into account when reviewing disputes. Where agreed provisions have been met, such disputes will be dismissed.

13.8 The Services provide access to the internet, which is subject to bandwidth constraints, system failures and all manner of other factors that may impact on the Client’s access, for which AT Business Solutions accepts no responsibility.

  1. Use at Client’s Risk

14.1 AT Business Solutions will exercise no control whatsoever over the content of the material hosted on, or the information passing through the AT Business Solutions network and in no way moderates such content.

14.2 Clients expressly agree that use of AT Business Solutions’s Server(s) and Services are at the Client’s sole risk.

  1. Spam/Virus Filtering

15.1 AT Business Solutions provides a spam and virus filtering system to protect Clients from unsolicited mail and viruses. The Client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the Client. The Client acknowledges and agrees that AT Business Solutions shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.

15.2 AT Business Solutions reserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam or malicious.

  1. Webmail

16.1 Webmail and other web-based email services made available by AT Business Solutions are provided on an “as is” basis without representations, warranties or conditions of any kind, and the Client acknowledges and agrees that AT Business Solutions shall have no responsibility for, or liability in respect of, any aspect of the webmail services, including without limitation for any lost or damaged data or any acts or omissions of AT Business Solutions. As webmail storage space is limited, some webmail messages may not be processed due to space constraints or message limitations.

  1. Limitation on Mail Size

17.1 Individual mail sent to the Client’s POP3/IMAP box or forwarded to the Client’s existing email address may be limited to 3000kB in size each.

  1. Takedown Notice Procedure

18.1 In terms of section 75 of the Electronic Communications and Transactions Act (“the ECT Act”) the Internet Service Providers’ Association (ISPA) can instruct AT Business Solutions to perform a site takedown upon receipt of notification of infringements as defined in Section 77 of the Act.

Any enquiries can be directed to ISPA at:
Postal address: PO Box 518, Noordwyk, 1687, Midrand
Tel: 010 500 1200
Email: takedown@ispa.org.za

Should AT Business Solutions receive a takedown notice from ISPA, AT Business Solutions will endeavour to:
1. Notify the Client in good time of the takedown notice.
2. Allow the Client reasonable time to remove the disputed, illegal or infringing content.
3. Takedown any sites or services which are included in the ISPA takedown notice.

  1. Retention of Rights

19.1 AT Business Solutions makes no claim to the intellectual property (such as data) of Clients hosted on their servers. However, all equipment remains the property of AT Business Solutions and retention of data does not directly or indirectly give ownership of AT Business Solutions hardware to Clients.

  1. IP Addresses

20.1 AT Business Solutions will issue IP addresses to dedicated servers or to other hosting servers, either as part of the standard product, or upon request (subject to applicable fees). IP addresses will be assigned to Clients at AT Business Solutions’s discretion and on a first come first serve basis.

  1. Software Updates

21.1 AT Business Solutions will be responsible for updates to Operating Systems and Shared Libraries on Shared Hosting Servers.

21.2 AT Business Solutions will only effect software updates to Operating Systems on Managed Dedicated Servers (including cloud servers). AT Business Solutions will not effect other updates on Managed or UnManaged servers, as this is not part of the service offered.

  1. Disclaimers, Limitations and Indemnities

22.1 AT Business Solutions will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the Client’s selected domain names/s OR ANY ACTION TAKEN BY AT BUSINESS SOLUTIONS IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.

22.2 The Client hereby indemnifies and holds harmless AT Business Solutions against any loss whatsoever arising from any dispute or claim or other action occasioned by the Client’s use and registration of its selected Domain Name, even if AT Business Solutions has been advised of the possibility of such damages;

22.3 AT Business Solutions will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.

22.4 Neither AT Business Solutions, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that AT Business Solutions’s Server service will not be interrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the AT Business Solutions Server service, unless otherwise expressly stated in this Agreement.

22.5 AT Business Solutions expressly limits its liability to the Client for damages suffered due to any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability. AT Business Solutions specifically denies any responsibilities for any damages arising as a consequence of such unavailability.

22.6 AT Business Solutions is not responsible if an external company network and firewall is setup to block access to services AT Business Solutions provides. If a Client’s network is setup to block certain ports or web addresses that compromise the services AT Business Solutions provides it is the Client’s responsibility to ensure that their network configurations are changed as necessary.

22.7 Clients also hereby indemnify AT Business Solutions against any 3rd party claims against themselves as resellers or services provided to the public or privately. Clients will be solely liable to external parties for losses and may, in no way, petition AT Business Solutions to share or cover such losses or liability, either directly or indirectly. AT Business Solutions is also indemnified from direct claims from Clients for losses incurred due to 3rd party actions or claims.

Contact Details

Physical address: Vista Villas, Jamie Uys Street, Vorna Valley, Midrand, Johannesburg, 1686

Postal address: Vista Villas, Jamie Uys Street, Vorna Valley, Midrand, Johannesburg, 1686

Email address: info@atbusinesssolutions.co.za

Phone numbers: +27 71 899 6315

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